This is a demo store for testing purposes — no orders shall be fulfilled. Dismiss
This is a demo store for testing purposes — no orders shall be fulfilled. Dismiss
Your Trusted Online Marketplace.
Your Trusted Online Marketplace.
Effective Date: 01-06-2026
At BisiNest, customer satisfaction is important to us. We understand that issues may occasionally arise with products purchased through our marketplace. This Return and Refund Policy outlines the conditions under which customers may request returns, replacements, exchanges, or refunds.
As a multi-vendor marketplace, BisiNest works with independent vendors to ensure fair treatment of both buyers and sellers while maintaining standards suitable for the Nigerian business environment.
This policy applies to all purchases made through www.bisinest.com.
Customers are encouraged to inspect items immediately upon delivery and report any issues within the specified return period.
BisiNest reserves the right to review each request individually and make decisions based on the evidence provided.
A product may qualify for return if:
The customer receives an item different from what was ordered.
The item arrives damaged due to shipping, handling, or packaging issues.
The product has a manufacturing defect or is not functioning as intended.
Parts, accessories, or quantities are missing from the order.
The item significantly differs from the description, images, specifications, or advertised features.
Customers must initiate a return request within:
| Product Category | Return Window |
|---|---|
| Electronics | 3 Days |
| Fashion & Accessories | 7 Days |
| Home & Kitchen Items | 7 Days |
| Beauty Products (Unopened) | 3 Days |
| Books & Stationery | 7 Days |
| General Merchandise | 7 Days |
After the return window expires, requests may not be accepted unless required by law.
To qualify for a return, the item must:
Customers may be required to provide:
The following products are generally not eligible for return:
Items showing evidence of use after delivery.
Where clearly stated before purchase.
Customers who simply change their mind may request a return within 24 hours of delivery provided:
In such cases:
BisiNest reserves the right to deny change-of-mind returns on certain products.
Customers should:
Provide:
BisiNest and/or the vendor will review the request.
Additional information may be requested.
Upon approval:
Returned products will be inspected upon receipt.
Depending on the circumstances, customers may receive:
Refunds may be approved where:
Approved refunds may be processed through:
To the customer’s registered account.
Where technically feasible.
Where available.
Once approved:
| Refund Method | Processing Time |
|---|---|
| Wallet Credit | 24–48 Hours |
| Bank Transfer | 3–10 Business Days |
| Card Reversal | 5–15 Business Days |
Delays caused by banks or payment providers are outside BisiNest’s control.
The vendor shall bear return costs if:
The customer shall bear return costs if:
An order may be classified as a failed delivery if:
In such cases:
Orders may be cancelled and fully refunded if they have not been processed or shipped.
Cancellation requests may not be approved after dispatch.
Customers may instead follow the return process upon delivery.
To protect vendors and customers, BisiNest may reject claims involving:
Users engaging in fraudulent activities may have their accounts suspended or permanently restricted.
BisiNest operates as a marketplace connecting customers and independent vendors.
While we facilitate dispute resolution and enforce marketplace standards:
BisiNest reserves the right to intervene where necessary to ensure fairness.
Where disagreements arise between customers and vendors:
Users agree to cooperate during investigations.
Vendors who repeatedly fail to honor legitimate return requests may face:
BisiNest reserves the right to modify this Return & Refund Policy at any time.
Updated versions become effective immediately upon publication on the platform.
Website: www.bisinest.com
Email: support@bisinest.com
Returns Support: returns@bisinest.com
Vendor Support: vendors@bisinest.com
At BisiNest, we are committed to creating a marketplace built on trust, fairness, and transparency. Our Return & Refund Policy is designed to protect both customers and vendors while promoting a safe and reliable shopping experience for everyone.
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